SOLVED

51) Henry is dissatisfied with his job but believes his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed a. exit. b. voice. c. loyalty. d. neglect. e. agreeableness. 52) SCENARIO 3-1 Employees at Pony Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Pony Express, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Susan has composed a list of concerns along with her suggestion for improving conditions. Toni has decided that she’ll just get a new job and get away from the problem. Referring to SCENARIO 3-1, Toni is dealing with her dissatisfaction through a. neglect. b. voice. c. affective commitment. d. exit. e. self-engagement. 53) SCENARIO 3-1 Employees at Pony Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Pony Express, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Susan has composed a list of concerns along with her suggestion for improving conditions. Toni has decided that she’ll just get a new job and get away from the problem. Referring to SCENARIO 3-1, Susan is dealing with her dissatisfaction througha. affective commitment. b. voice. c. loyalty. d. neglect. e. organizational citizenship behaviour. 54) SCENARIO 3-1 Employees at Pony Express are dissatisfied with working conditions, salary, and the general attitude of management. Mark, Susan, and Toni are good friends who work at Pony Express, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Susan has composed a list of concerns along with her suggestion for improving conditions. Toni has decided that she’ll just get a new job and get away from the problem. Referring to SCENARIO 3-1, Mark is dealing with his dissatisfaction through a. organizational citizenship behaviour. b. humane orientation. c. loyalty. d. affective commitment. e. voice. 55) A recent study found that in the workplace, ________ were more stressed than ________. a. Baby Boomers; Generation Y b. women; men c. men; women d. managers; employees e. blue-collar employees; white-collar employees 56) A recent study concluded that companies that had higher levels of customer satisfaction showed higher levels of a. continuance commitment. b. power distance. c. broad-minded values. d. employee engagement. e. equality in the workplace. 57) An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does is the concept of a. normative commitment. b. loyalty. c. psychological empowerment. d. employee engagement. e. humane orientation. 58) Kelly is passionate about her work and feels a deep connection with the company that she works for. This illustrates a. employee engagement. b. normative engagement. c. continuance engagement. d. collectivism. e. power distance. 59) Mustafa has worked for the same organization for 15 years, and has a very strong emotional attachment to it to the point that he can’t see himself working anywhere else. This is an example of a. leadership commitment. b. normative commitment. c. continuance commitment. d. affective commitment. e. power distance commitment. 60) Norma has been with her organization through good times and bad, so when she was offered another job with better pay recently, she passed on it because she feels an obligation to stay since her boss really depends on her. This is known as a. power distance commitment. b. normative commitment. c. affective commitment. d. continuance commitment. e. elder commitment. 61) Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant. This is known as a positive a. terminal value. b. core self-evaluation. c. commitment. d. citizenship. e. collectivism. 62) Jessica has worked for her company for 17 years, and although she has been offered another position with more pay, she is hesitant to leave her company. Jessica is one of the original employees from when the company started. She has seen the company develop into a successful thriving business from its humble beginnings. Jessica is displaying a. normative commitment. b. continuance commitment. c. affective commitment. d. competitive commitment. e. foundational commitment. 63) Highly engaged employees have a. a need for promotions and better pay. b. passion for their work. c. different terminal values than the organization. d. little need for feedback on their performance. e. a clear view of the power distance in the organization 64) Companies can increase organizational commitment by a. encouraging organizational citizenship. b. clarifying power distance rules. c. recognizing employees for the quality of their individual performance. d. emphasizing need for loyalty to the organization. e. clarifying instrumental values expected of all employees. 65) Attitudes are evaluative statements about objects, people, or events. Attitudes in the workplace are important because they a. show personalities or employees. b. affect job behaviour. c. predict differences in employee values. d. show differences in job experience. e. determine the need for training.