SOLVED

21.What is one of the best ways for improving the quality of pooled information collected during a collaborative problem-solving session? a.Allow the group to have an unstructured method for gathering and sharing information. b.The group shares ideas in the moment they occur to them. c.Allow individual group members the time to internally recall and record details or observations to be shared later with the group. d.Have teams pair off, and create collaborative observations to be shared later with the group as a whole. 22.A team mental model is a common understanding, shared by members of a team,about how something works. Mental models most efficiently develop through the process of: a.trust exercises. b.team members sharing information regarding their specialized knowledge, skills, and abilities. c.hiring an outside consultant to teach team how something works. d.watching others outside of the group figure out how something works. 23.The greater the overlap or commonality of experience or among team members’ mental models, the greater the likelihood that team members will: a.be able to avoid interpersonal conflict. b.engage in healthy conflict. c.be able to cope with unexpected demands. d.create new innovation for old problems. 24.A truism for optimizing the knowledge resources of a team, is that teams perform better when their members know who is good at what. Two advantages of this shared knowledge amongst team members are that unexpected problems can be solved more quickly and __________. a.team members can match problems with the people most likely to solve them b.communication between team members becomes more contentious c.managers are assigned less blame for team project failure d.team members don’t need to learn new skills 25.In a longitudinal study of teams that worked together for over 5 years, a series of behavioral changes took place in these aging groups. Each of the following occurred EXCEPT: a.behavioral stability. b.selective exposure. c.role assimilation. d.group homogeneity.  26.Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System: a.Molly keeps track of all her own work files by an elaborate cross-referencing system. b.Tom secretly stashes away all of the new business leads, so that he can follow up with them himself. c.Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this. d.Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other’s skill set. 27.For teams to be effective in their work, they need to have a shared knowledge base. However, the shared knowledge base that governs a team is only as adequate as its: a.employee experiences. b.behavioral stability. c.communication system. d.team learning.