21) A DSS is an approach for supporting decision making. It uses an interactive, flexible, adaptable computer-based information system (CBIS) developed to support the solution to a specific, ________ management problem. A) easy B) problematic C) nonstructured D) hard 22) ________ implies the use of models and data to improve an organization’s performance or competitive posture. A) Business applications B) Business analytics C) Business intelligence D) Business rules 23) ________ systems have models embedded in them, but they are still not well understood in practice. A) Web analytics B) Data mining and OLAP C) XML D) Data dictionary 24) By definition, a DSS must include ________. A) business intelligence B) an expert system C) an animation system D) a user interface 25) Which of the following subsystem can support any of the other subsystems or act as an independent component? It also provides intelligence to augment the decision maker’s own? A) Knowledge-base management subsystem B) Intelligence-base subsystem C) User interface subsystem D) Expertise-base subsystem 26) A(n) ________ is a collection of interrelated data, organized to meet the needs and structure of an organization that can be used by more than one person for more than one application. A) business intelligence B) expert system C) database D) data repository 27) The operation of capturing data from several sources and loading it to a data warehouse is called: A) extraction. B) loading. C) mining. D) storing. 28) A database is created, accessed, and updated by a(n) ________. A) expert system B) animation system C) knowledge system D) database management system 29) Data directory is a catalog of all the data in the database. It contains ________, and its main function is to answer questions about the availability of data items, their source, and their exact meaning. A) data foundations B) data definitions C) data names D) data sources 30) The ________ is especially appropriate for supporting the intelligence phase of the decision-making process by helping to scan data and identify problem areas or opportunities. A) intelligence facility B) query facility C) data directory D) knowledge facility