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11) ________ theory is associated with ________ theories, and ________ theory is associated with ________ theories. a. McClelland’s; process; Alderfer’s; needs b. Alderfer’s; process; expectancy; needs c. McClelland’s; needs; expectancy; process d. Maslow’s; needs; Alderfer’s; process e. Herzberg’s; process; equity; needs 12) Samantha has a strong desire to achieve job status and likes to receive recognition for her accomplishments. Samantha has a strong a. safety need. b. esteem need. c. affiliation need. d. self-actualization need. e. power need. 13) Maslow’s hierarchy of needs are arranged as a. physiological, esteem, safety, social, and self-actualization. b. physiological, safety, social, esteem, and self-actualization. c. safety, physiological, esteem, social, and self-actualization. d. physiological, social, safety, esteem, and self-actualization. e. social, physiological, safety, esteem, and self-actualization. 14) SCENARIO 4-2 Your department is made up of people who are very different in their lifestyles and their stages of life. Mary is a 23-year-old single parent who is working for minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is single, 45 years old, and has few interests outside the office. You have decided to attempt to apply Maslow’s hierarchy of needs to motivate each of these individuals. Referring to SCENARIO 4-2, you would expect that Mary is trying to satisfy hera. social need. b. esteem need. c. physiological need. d. self-actualization need. e. safety need. 15) SCENARIO 4-2 Your department is made up of people who are very different in their lifestyles and their stages of life. Mary is a 23-year-old single parent who is working for minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is single, 45 years old, and has few interests outside the office. You have decided to attempt to apply Maslow’s hierarchy of needs to motivate each of these individuals. Referring to SCENARIO 4-2, you would expect that Jane is attempting to satisfy hera. social need. b. esteem need. c. physiological need. d. self-actualization need. e. safety need. 16) SCENARIO 4-2 Your department is made up of people who are very different in their lifestyles and their stages of life. Mary is a 23-year-old single parent who is working for minimum wage. Jonathan is 60 years old, extremely wealthy, and works because he enjoys it. Jane is single, 45 years old, and has few interests outside the office. You have decided to attempt to apply Maslow’s hierarchy of needs to motivate each of these individuals. Referring to SCENARIO 4-2, Mary would most likely be motivated by a. more vacation time. b. more responsibility. c. greater discretion over her job. d. more money. e. more satisfying work. 17) Using Herzberg’s theory, working conditions are ________ factors, while job responsibility is a ________ factor. a. motivator; hygiene b. intrinsic; extrinsic c. hygiene; motivator d. external; internal e. traditional; non-traditional 18) Tara often refers to “company policy” when explaining issues to her staff that they find distasteful. With respect to the motivation-hygiene theory, company policy is an example of a ________ factor. a. physiological b. hygiene c. growth d. intrinsic e. valence 19) With respect to the motivation-hygiene theory, an example of a motivator factor is a. salary. b. supervision. c. working conditions. d. recognition. e. company policy. 20) ________ theory tells us that individuals who have a ________ don’t necessarily make good managers. a. McClelland’s; high need for achievement b. McClelland’s; level of safety c. ERG; high need for growth d. ERG; low need for affiliation e. Motivation-hygiene; high intrinsic need

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