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31) Which statement about procedural justice is most likely true? A) Procedural justice refers to the fairness of rewards. B) Profits and investments determine procedural justice. C) Procedural justice is difficult to observe on a regular basis. D) Perceptions of procedural justice stem from daily interactions. E) Distributive justice has more impact than procedural justice on fairness perceptions. 32) What is the first phase of a marketing channel relationship? A) Expansion B) Awareness C) Exploration D) Commitment E) Dissolution 33) Which phase of a marketing channel relationship is most likely characterized by increased communication, cooperation, and goal congruence? A) Expansion B) Awareness C) Exploration D) Commitment E) Dissolution 34) Which of the following is most likely a characteristic of the exploration phase of a marketing channel relationship? A) Growing interdependence B) Deepening motivation C) Expanding benefits D) Increasing expectations E) Emerging norms 35) Which statement about the decline and dissolution phase of a marketing channel relationship is most likely FALSE? A) Dissolution typically occurs gradually. B) Decline often occurs without realization. C) Dissolutions are usually accompanied by acrimony. D) Both parties typically become dissatisfied equally and at the same time. E) Increasing dissatisfaction tends to cause one party to withhold investments. 36) What is a drawback of the stages-of-development idea of marketing channel relationships? A) Regression means that the relationship will completely fail. B) Commitment is the most important development stage. C) Relationship development is rarely linear and orderly. D) The concept fails to consider upstream motivations. E) Momentum must be maintained throughout channels. 37) Which term refers to the rate and direction of change in commitment? A) Functional conflict B) Relationship velocity C) Relationship level D) Channel power E) Goal congruence 38) Company X and Company Z have enduring, substantial connections that cause the two firms to function according to their perceived single, shared interest. Which term best describes this situation? A) Relational channel partnership B) Functional arrangement C) Transactional relationship D) Global conglomeration E) Joint partnership 39) What is the LEAST likely reason that most firms have a portfolio of relationships with varying degrees of closeness? A) Aligning strategy and tactics B) Gathering market information C) Managing inventory logistics D) Covering their markets E) Meeting customer needs 40) Super Shoes, an athletic shoe retailer, wants to create and maintain a strong channel relationship with Puma, a shoe manufacturer. What most likely motivates Super Shoes to want a relationship with Puma? A) Enhancing market understanding B) Keeping more routes to market open C) Rebalancing power in the value chain D) Becoming the supplier’s preferred outlet E) Creating barriers to entry for other brands 41) Commitment in longstanding channel relationships is typically asymmetrical. 42) Some manufacturers are not interested in committed relationships with downstream channel members because they view independent intermediaries as competition. 43) Evidence shows that channel partnerships increase profits and require limited financial investments, so firms should strive to build strong relationships with all channel partners. 44) Daily interactions between individuals in the channel determine the level of trust in the channel relationship. 45) Studies indicate that economic satisfaction is closely connected to trust in a channel re

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