31) Which of the following is most likely a true statement about Zara? A) Zara incurs high labor and transportation costs. B) Zara has a QR system that is both agile and lean. C) Zara avoids outsourcing any manufacturing processes. D) Zara is vertically integrated forward from production. E) Zara spends significantly on magazine and TV advertising. 32) Which type of technology is most used by Zara? A) Logistics software to run distribution centers B) Enterprise resource process software C) Intranets across retail stores D) Extranets across factories E) Personal digital assistants 33) According to Hau L. Lee, what should be the objective of a supply chain? A) Focusing on efficiency B) Obtaining fast turnaround C) Gaining triple-A properties D) Achieving significant cost savings E) Benefiting from information technology 34) What does Hau L. Lee recommend to improve the agility of a supply chain? A) Identifying the roles and tasks of suppliers and customers B) Forging collaborative relationships with suppliers C) Investing in reverse logistics technology tools D) Using intermediaries to add new suppliers E) Demanding flexible product designs 35) What does Hau L. Lee recommend to improve the adaptability of a supply chain? A) Practicing the equity principle B) Forming a crisis management team C) Focusing on the needs of current customers D) Monitoring world economies to identify trends E) Exchanging information within and across organizations 36) According to Hau L. Lee, which of the following would most likely improve the alignment of a supply chain? A) Developing a fallback plan for emergencies B) Investing in dependable logistics systems C) Monitoring product life cycles D) Maintaining buffer inventories E) Practicing the equity principle 37) A market-responsive supply chain should most likely ________. A) cut transportation, holding inventory, and manufacturing costs B) design products in modules to delay final production C) manufacture goods at a high-capacity utilization rate D) keep lead times as long as possible E) seek low-cost suppliers 38) What is the average amount of money that U.S. firms currently spend on the flow and storage of goods? A) 2% B) 8% C) 15% D) 32% E) 45% 39) The primary disadvantage of EDI systems is that they ________. A) require extensive investment B) demand human intervention C) rely on XML technology D) use a nonstandard format E) lack data security 40) What is most likely a challenge associated with QR? A) Upstream channel members lack the ability to respond immediately to changes in market and customer demands. B) Channel members are frequently unable to agree on codes, bulk breaking, and methods of standardization. C) Downstream channel members lose the incentive to work hard to sell a manufacturer’s product D) A lack of channel flexibility reduces the overall sales and profits for the supply chain. E) Margin squeeze is common due to the supply chain’s lengthy lead times. 41) In comparison to traditional logistics, reverse logistics is more predictable in terms of timing and quality levels. 42) ECR keeps manufacturing flexible with regard to what and how much to make, while QR focuses more on exactly how much to make and when to put it into the warehouse. 43) With physically efficient supply chains, products should be designed for ease of manufacturing and to meet performance standards. 44) An aligned supply chain copes very well with emergencies, such as natural disasters and fires. 45) Marketing channels have adopted supply chain management strategies to unify product and in