SOLVED

1) According to your text, the three key elements of motivation are intensity, direction, and a. focus. b. persistence. c. action. d. needs. e. process. 2) Ted is a manager who runs his department “his way” by imposing strict controls on his employees. Ted is likely a ________ manager. a. Theory X b. Theory Z c. laissez-faire d. Theory Y e. charismatic 3) Carmen’s attitude toward her staff is that employees like work, are creative, seek responsibility, and will use self-direction and self-control if they are committed to the goals. This is reflective of a. Theory X. b. Theory Z. c. Theory Y. d. management by exception. e. management by objectives. 4) Which of the following statements would most likely be made by a manager who subscribes to the Theory X approach of management? a. Focus on organizations and people will take care of themselves. b. I treat people different in different ways based on the situation we are facing. c. The only way to get people to work hard is to push them hard. d. People work best if left alone. e. People will generally seek greater responsibility and accountability when given the opportunity. 5) What is most important to Donna is a working environment where she feels like she belongs and is accepted. According to Maslow, this reflects Donna’s ________ needs. a. self-actualization b. safety c. social d. physiological e. esteem 6) SCENARIO 4-1 You are a new employee just hired with Acme Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you should feel free to offer constructive criticism about the way your job is structured. Referring to SCENARIO 4-1, your supervisor seems to assume that your basic nature isa. extrinsic based. b. Theory Y based. c. process theory based. d. Theory X based. e. motivation-hygiene based. 7) SCENARIO 4-1 You are a new employee just hired with Acme Inc. Your supervisor has explained your job to you and has indicated that you will have a great deal of control over your job once you become proficient at it. He compliments your history of accepting responsibility and suggests that you are to feel free to offer constructive criticism about the way your job is structured. Referring to SCENARIO 4-1, as a Theory Y supporter, your supervisor cana. assume that you will be motivated by extrinsic rewards mostly. b. assume that you would feel comfortable in a job with little autonomy. c. assume that you would be interested in tangible rewards mostly. d. assume that you will be internally motivated. e. assume that you would be interested in bonuses more so than job challenge. 8) Interest, challenge, and personal satisfaction are considered ________ motivators, while pay and benefits are considered ________ motivators. a. intrinsic; environmental b. extrinsic; environmental c. environmental; internal d. intrinsic; extrinsic e. extrinsic; intrinsic 9) Dave thinks he has the best job anyone could ever have. He is held personally accountable for his work, and receives a lot of feedback. For these reasons, he sees the results of his work. His job also gives him the chance to continually improve himself and do his personal best. He is responsible for planning, performing, evaluating, and changing his projects as he sees fit. He influences others to some extent but he works mostly on his own. This does not bother him, as he likes the autonomy. Finally, Dave likes his job because he is able to take on a moderate degree of risk, which he chooses. This kind of work enables Dave to be successful, feel good about his work, and accomplish his work and personal goals. Using McClelland’s theory of needs, Dave is exhibiting a ________ need and a ________ need. a. strong achievement; low affiliation b. strong power; low affiliation c. strong power; strong achievement d. strong achievement; high power e. strong power; low affiliation 10) Omar tries to motivate his employees by helping them develop new skills and achieve their own personal goals. According to Maslow’s hierarchy of needs theory, he is appealing to their ________ needs. a. physiological b. safety c. social d. esteem e. self-actualization 1