SOLVED

11) There are 15 animal keepers working for the XYZ Company. Their supervisor is required to rate the performance of these workers based on the following criteria: 30% of the animal keepers will be rated as below-average, 40% of the animal keepers will be rated as average, and 30% of the animal keepers will be rated as above average. What type of performance appraisal is used? A) paired comparison B) forced distribution C) critical incident technique D) behavioral observation scale 12) Which evaluation system requires that supervisors compare each employee to every other employee, identifying the better performer in each pair? A) forced distribution B) hierarchical C) paired comparison D) the critical incident technique 13) This type of behavioral performance appraisal system requires the review of past performance behaviors and outcomes in order to identify them as either successful or unsuccessful. A) management by objectives (MBO) B) behavioral observation scales (BOS) C) behaviorally anchored rating scales (BARS) D) critical incident technique (CIT) 14) This performance appraisal system is based on employees and supervisors identifying on-the-job behaviors and behavioral outcomes that distinguish successful from unsuccessful performances. A) behaviorally anchored rating scales B) critical incident technique C) behavioral observation scales D) forced distribution system 15) Among the various performance appraisal techniques, this appraisal system is the most defensible in court because it is based on actual observable job performance behaviors. A) behaviorally anchored rating scales B) 360 degree performance appraisals C) paired comparison D) forced distribution 16) Which performance appraisal system displays illustrations only of positive behaviors shown by an employee in various job dimensions? A) behaviorally anchored rating scales (BARS) B) behavioral observation scales (BOS) C) management by objectives (MBO) D) critical incident technique (CIT) 17) Management by objective is part of which type of performance appraisal system? A) goal-oriented system B) trait system C) behavioral observation scale D) behaviorally anchored rating scale 18) Who determines the particular objectives in a management by objectives (MBO) appraisal system? A) the employees B) the supervisors C) both the employees and supervisors D) the board of directors 19) Which performance appraisal tool is most often used with managers and professional employees? A) trait systems B) management by objectives C) comparison systems D) behavioral systems 20) Jack works at an auto dealer as a sales professional. At the beginning of every year, he and his supervisor determine objectives for Jack together, which are tied to corporate objectives. One of the objectives is related to the customer satisfaction. Jack always remains in contact with customers to whom he sold cars even after six months following the sale. His performance appraisal partially depends on the customer satisfaction survey results. What kind of performance appraisal method does this auto dealer use for Jack? A) trait systems B) comparison systems C) behavioral systems D) goal-oriented systems