SOLVED

11) The world’s largest developer and publisher of international standards and is a network of the national standards institutes of 162 countries describes A) ISO. B) PMBOK. C) KPM. D) DMAIC. 12) A family of standards that addresses quality management to help organizations to fulfill the quality requirements of the customer with applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual process and quality improvement describes the A) ISO 892 family. B) ISO 9000 family. C) TCP/IP 920 family. D) BORAC 764 family. 13) The eight quality management principles identified by the ISO include each of the following except A) customer focus. B) leadership. C) accuracy. D) involvement of projects. 14) Which of the following addresses a framework for software evaluation using the general characteristics of software? A) ISO/IEC 12207 B) ISO/IEC 14143 C) ISO/IEC15504 D) ISO/IEC 9126-1 15) Quality in use is defined by A) effectiveness. B) productivity. C) safety. D) all of the above. 16) Which of the following is a prestigious award in performance for an organization? A) Malcom Baldridge National Quality Award B) AITP National Quality Award C) Crosby Nash National Quality Award D) PMBOK National Award for Quality 17) A set of activities planned at the beginning of the project that helps achieve quality in a project describes A) risk mitigation plan. B) project quality plan. C) project scope plan. D) feasibility study. 18) A process to measure the performance of an organization and compare that measure with other organizations in the same industry to understand industry best practices defines A) project initiation. B) project scope planning. C) benchmarking. D) contingency planning. 19) A process used to evaluate project performance periodically and ensure that the project will satisfy the quality standards of an organization best defines A) project baseline evaluation. B) scope development. C) risk mitigation. D) quality assurance. 20) A review of the quality plan to determine whether the project activities comply with organizational and project policies, processes, and procedures defines A) quality audit. B) benchmarking. C) risk management. D) configuration management.