1) Which term refers to processing and tracking goods during their warehousing, inventory control, transport, customs documentation, and delivery stages? A) Value chain coordination B) Supply chain management C) Continuous replenishment D) Outsourcing E) Logistics 2) According to the premise of ________, routes to market should coordinate with manufacturing processes. A) continuous replenishment B) supply chain management C) intrabrand competition D) channel captain power E) inventory control 3) When implemented properly, supply chain management strategies will most likely ________. A) increase efficiency B) extend product life C) improve channel power D) develop customer equity E) maximize shareholder returns 4) Which term refers to performing activities to retrieve a used product from a final customer and then disposing of or reusing it? A) Upward logistics B) Product positioning C) Reverse logistics D) Gray marketing E) Product development 5) What is the first step of a reverse supply chain? A) Reverse logistics B) Product reconditioning C) Inspection and disposition D) Product acquisition E) Sales and distribution 6) In a reverse supply chain, what typically complicates the reverse logistics step? A) Lack of standard factory packaging B) Costly recycling requirements C) Inadequate retailer support D) Equipment investments E) Multiple bar codes 7) Which stage in a reverse supply chain is best described as slow and labor intensive? A) Reverse logistics B) Product reconditioning C) Inspection and disposition D) Product acquisition E) Sales and distribution 8) What should be the initial focus of supply chain management? A) Product design B) Customer service C) Marketing strategy D) Reverse logistics E) Manufacturing processes 9) Which of the following would LEAST likely unify channel members in a supply chain? A) Customer-focused market orientation B) Effective channel management C) Shared values and beliefs D) Effective logistics E) Legitimate power 10) Which industry introduced quick response systems? A) Grocery B) Fashion retail C) Automotive sales D) Fast-food restaurants E