SOLVED

41) Factors such as freedom and autonomy as well as the opportunity to use a variety of skills relate to a team’s a. process. b. development. c. cohesiveness. d. work design. e. efficacy. 42) Whenever his team was experiencing some conflict while making a tough decision, Kevin often resorted to using ________ as an effective way to reduce the conflict. a. forming b. humour c. storming d. reflexivity e. controlling 43) When discussing a model for team effectiveness, ________ would be found under the process. a. special abilities b. role diversity c. task identity d. conflict management e. extreme flexibility 44) Erika, a team manager, thinks that the teams she manages are not very effective. They continually miss deadlines and have a higher-than-industry average of defects in the products they manufacture. Erika is thinking that she could improve the effectiveness of the teams she manages by looking at the context that the teams work in. This means that she would be examining a. the level of resources available, leadership, the level of trust, and the performance evaluation system. b. the norms, the cohesiveness level, the personalities, and the diversity of the team. c. the degree of stereotyping, the roles, leadership, and the composition of the team. d. the skills, personalities, diversity, and size of the team. e. the specific goals and models, accountability, and the level of conflict on the team. 45) Roles performed by group members to ensure that the group’s goals are accomplished are referred to as a. norms. b. task-oriented roles. c. maintenance roles. d. individual roles. e. role expectations. 46) Roles performed by group members to keep good relationships within the group are referred to as a. task-oriented roles. b. norms. c. maintenance roles. d. individual roles. e. role expectations. 47) John’s role is to make sure that all team members have a chance to express their ideas and feelings without being interrupted. John has a ________ role. a. encouraging b. compromising c. gatekeeping d. summarizing e. clarifying 48) SCENARIO 5-3 Several years ago, Ted Brown began a small retail store that sells computer parts. The store grew and the business expanded to offer computer repair and custom computer programming. Clients have expanded beyond walk-in customers to include small and medium-sized businesses. To accommodate this expansion, Ted had to hire additional personnel. Ted’s new employees need to understand what their roles and those of others within the expanding company should be. Referring to SCENARIO 5-3, Ted can help his new employees understand their roles and the roles of others by explaining some common facts about roles. He explained to them that a. each person will be expected to play a number of diverse roles and complete the tasks of some other members. b. teams do not expect members to be flexible enough to play multiple roles, because most people do not have the ability to shift roles rapidly even after training. c. role expectations are how people perceive their own given role. d. it may be helpful to view role expectations through the perspective of a psychological contract. e. individuals will be expected to take on individual roles that may or may not be helpful for keeping the team on task. 49) Roles performed by group members that are not productive for keeping the group on task are referred to as a. norms. b. task-oriented roles. c. maintenance roles. d. individual roles. e. role expectations. 50) Which of the following functions would be considered a task-oriented role in a team? a. compromising b. encouraging c. harmonizing d. gatekeeping e. consensus testing