11) Rhonda explained to her new recruit that customer service and customer satisfaction were the dominant values of the organization. These values would thus be considered as a. major values. b. core values. c. formalized values. d. exceptional values. e. ethical values. 12) Subcultures can be defined by a. departmental designations. b. the dominant culture. c. the organizational structure. d. the ability of employees to think independently. e. management values. 13) SCENARIO 10-1 The Women’s Entrepreneurial College (WEC) is a large business college where students learn how to establish their own business and be entrepreneurs. The founders of the college were a group of professional women committed to the idea that a business education was the best preparation for women who wanted to become entrepreneurs. The college focuses on providing training in entrepreneurship and private ownership. Since its founding, the college has grown and is now one of the largest colleges committed to helping women own their own business. In the last decade, the accounting department has become one of the largest departments in the college and offers additional support by finding financial investors for the graduates. The accounting department is committed to the general entrepreneurship training that the college provides, but is also committed to finding financing for its graduates. Referring to SCENARIO 10-1, the belief in providing business education and entrepreneurial training is part of thea. subculture of the accounting department. b. socialization of the college. c. dominant culture. d. mission statement. e. artifacts of the culture. 14) SCENARIO 10-1 The Women’s Entrepreneurial College (WEC) is a large business college where students learn how to establish their own business and be entrepreneurs. The founders of the college were a group of professional women committed to the idea that a business education was the best preparation for women who wanted to become entrepreneurs. The college focuses on providing training in entrepreneurship and private ownership. Since its founding, the college has grown and is now one of the largest colleges committed to helping women own their own business. In the last decade, the accounting department has become one of the largest departments in the college and offers additional support by finding financial investors for the graduates. The accounting department is committed to the general entrepreneurship training that the college provides, but is also committed to finding financing for its graduates. Referring to SCENARIO 10-1, the commitment to finding financing for graduates is part of thea. subculture of the accounting department. b. socialization of the college. c. dominant culture. d. mission statement. e. sustainable culture. 15) SCENARIO 10-1 The Women’s Entrepreneurial College (WEC) is a large business college where students learn how to establish their own business and be entrepreneurs. The founders of the college were a group of professional women committed to the idea that a business education was the best preparation for women who wanted to become entrepreneurs. The college focuses on providing training in entrepreneurship and private ownership. Since its founding, the college has grown and is now one of the largest colleges committed to helping women own their own business. In the last decade, the accounting department has become one of the largest departments in the college and offers additional support by finding financial investors for the graduates. The accounting department is committed to the general entrepreneurship training that the college provides, but is also committed to finding financing for its graduates. Referring to SCENARIO 10-1, the accounting department holds some unique values in addition to the ________ of the dominant culture.a. core values b. business values c. formalized values d. mission statement e. social values 16) Safety, justice, diversity, and customer service are considered to be part of the company’s a. values statement. b. organizational climate. c. strategic goals. d. cultural artifacts. e. ethical policies. 17) Alexa’s company, which she founded 11 years ago, has grown into a successful business. The culture of her company could be described as innovative and risk-taking. She would like to keep this culture alive as her company grows. Alexa has come to you for good advice on how to do this. You tell her that she can achieve her goal by a. continuing to select employees who have the required knowledge and skills, and who will support her culture. b. restricting how much she delegates, so that she maintains control. c. increasing the benefits package she offers to employees. d. being more people oriented, so that employees will be more likely to respect her demands. e. being results oriented, so that employees will know what is expected of them. 18) Scott is starting a new business. He understands the importance of culture and would like to establish early on a strong culture within his business. Scott has come to you for good advice on how to do this. You tell him he can do this by a. encouraging employees to think outside the box. b. delegating to only a few key employees. c. hiring employees who think and feel the way he does, and by being a role model to them. d. encouraging employees to think independently. e. encouraging employees to service the clients’ needs. 19) Whenever a new employee is hired in his department, Peter makes sure that the new person understands the norms and culture of the organization. This process is known as a. a subculture. b. adaptation. c. socialization. d. a sustainable culture. e. selection. 20) Co-workers improve the socialization process by a. avoiding new hires. b. serving as role models of appropriate behaviour and performance. c. increasing the intensity of reality shock. d. helping newcomers to avoid the encounter stage of organizational socialization. e. helping newcomers to avoid realistic job expectations until after they have been hired.