77. In Herzberg’s theory, recognition is a _____. 78. The Job Descriptive Index evaluates the five aspects of _____. 79. _____ is the process of identifying and developing internal people who have the potential for filling positions. 80. _____ is the process of adding more meaningful tasks to make the employee’s work more rewarding. 81. When an outside person hears both sides of a conflict and makes a specific decision about how things should proceed, the process is called _____.  Â