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41) Whenever Irene has a disagreement with a co-worker, it isn’t long before she launches a personal attack on the other person. When she does this, she is engaging in ________ conflict. a. effective b. cognitive c. functional d. affective e. cross-cultural 42) Tim was usually very vocal at staff meetings. It was true that he often opposed the ideas of others at these meetings, but most would agree that his opposition often led to some new and better ideas. Tim is engaging in ________ conflict. a. dysfunctional b. kinesics c. functional d. proxemics e. encoding 43) Based on the research findings discussed in your text, you would expect that teams experiencing ________ conflict to generate better decisions than teams that experience ________ conflict. a. affective; cognitive b. effective; cognitive c. cognitive; affective d. defective; affective e. creative; no 44) Researchers use ______________ to describe people’s conflict management strategies. a. functional conflict b. filtering c. dual concern theory d. cognitive conflict e. selective perception 45) The conflict-handling strategy that combines assertiveness and cooperation is a. problem solving. b. forcing. c. avoiding. d. yielding. e. compromising. 46) When Steve complained loudly to Ron that he was overworked, Ron got permission from his boss to extend the deadline for the project that Steve was working on. Which conflict-handling approach is Ron using? a. forcing b. compromising c. problem solving d. avoiding e. yielding 47) The conflict-handling strategy that represents the mid-range on both assertiveness and cooperativeness is a. problem solving. b. forcing. c. avoiding. d. yielding. e. compromising. 48) The assertiveness dimension of the conflict-handling strategy is the degree to which a. one party attempts to satisfy his/her own concerns. b. one party attempts to satisfy the other party’s concerns. c. one party attempts to satisfy everyone’s concerns. d. one party is competitive. e. all parties attempt to satisfy organizational goals. 49) A director who dislikes a recent hire is spreading rumours that no one wants to work with this particular person, in the hopes that he will quit or get fired. This is an example of the conflict-handling strategy of a. forcing. b. avoiding. c. yielding. d. compromising. e. problem solving. 50) Pearl’s preferred approach to getting her way when there is a conflict is to make persuasive arguments, and if that doesn’t work, she makes threats and bluffs. This approach to conflict-handling is known as a. forcing. b. avoiding. c. compromising. d. problem solving. e. yielding.

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