31) Affinity diagram procedures include each of the following except A) make sure that the problem statement is a full sentence and unambiguous to team members. B) construct the affinity questionnaire and interview customers. C) brainstorm an exhaustive list of ideas or issues. D) sort ideas or issues into as many natural groups as possible. 32) Which of the following is used to organize and summarize ideas or issues generated by team members? A) burndown chart B) affinity diagram C) check sheet D) Kano model 33) A tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand best describes A) TMAP. B) nominal group technique. C) fishbone diagram. D) Delphi technique. 34) Recommendations for preparing fishbone diagrams include each of the following except A) gather the team in the conference room. B) make sure that there is either a whiteboard or writing board or flip chart. C) make sure there are colored markers. D) be selective about idea generation. 35) A table or form that is used to allow a team to systematically record and compile data from historical sources or observations as they happen in real time best defines A) burndown chart. B) affinity diagram. C) SWOT analysis. D) check sheet. 36) Advantages of using a check sheet include each of the following except A) provides an organized structure for uniform data collection and collation. B) can be difficult to use. C) effective way of displaying collected data. D) can be used to substantiate or refute conclusions. 37) A simple bar graph where the y-axis represents frequency of occurrence best describes A) Pareto chart. B) NGT. C) affinity diagram. D) check sheet. 38) NGT results in a high-quality decision making process when A) a new team member is present. B) some team members are much more vocal than others. C) there is concern about some team members not participating. D) All of the above are correct. 39) A decision-making tool used to understand and use the opinion of each and every project member best describes A) Pareto chart. B) nominal group technique. C) Delphi technique. D) SWOT analysis. 40) A tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas best defines A) Pareto chart. B) SWOT analysis. C) Delphi technique. D) nominal group technique. 41) Advantages of using the Delphi Technique include A) allows sharing of information and reasoning among team members and experts. B) helps generate consensus. C) focuses attention on the issue at hand. D) all of the above. 42) A strategic method for identifying whether to use a component or a feature in a project best defines A) nominal group technique. B) Delphi technique. C) Kano model. D) SWOT analysis. 43) Advantages of SWOT include each of the following except A) very simple to use. B) creates an awareness of political and environmental threats. C) encourages customers to provide routine feedback. D) allows the project manager to prepare appropriate response plans. 44) A graphical representation of the work left to do versus the total scheduled time of an activity or an entire project best describes A) affinity diagram. B) burndown chart. C) Pareto chart. D) fishbone diagram. 45) Advantages of using a burndown chart include A) stakeholders can see a visual display of project progress. B) team members are responsible for updating the chart. C) reflects real deadlines and progress of projects. D) all of the above.