SOLVED

21. If you make a mistake, it is best to: a.admit the mistake, which will lead to trusting relationships. b.fix the mistake and move on with your work. c.point out the mistake to your supervisor, but don’t admit to making the mistake. d.ask a co-worker to take the fall for the mistake so you won’t get into trouble. 22. It is acceptable to complain about a co-worker if: a.you know your supervisor will agree with you. b.everyone complains about him or her. c.you are justified in your complaint. d.None of the above. 23. When you have personal problems, you should: a.talk to your co-workers to find solutions to your problems. b.talk to patients about your problems. c.ask your supervisor what he or she believes you should do. d.put them aside while at work. 24. Inappropriate behavior in the medical environment includes: a.making sexual comments about a patient. b.waiting until you are home to check your personal e-mail. c.walking away from co-workers who are making racial comments. d.None of the above. 25. Referring to a patient by his or her disease, such as “the amputee,” is a form of: a.discrimination. b.sexual harassment. c.being politically incorrect. d.communication. 26. The best attitude to have at work is: a.condescending. b.authoritative. c.submissive. d.positive. 27. Saying “please” and “thank-you” are common: a.employer expectations. b.manners to be used in the break room. c.misunderstandings. d.to use only if you have no formal training. 28. You heard a funny, but offensive, joke on the radio. It is best to: a.share it with co-workers to lighten the mood. b.only share it with co-workers you know well. c.only share it with those you know won’t be offended. d.save the joke to share on your personal time outside work hours. 29. Under which circumstances is it okay to talk loudly on the telephone? a.The caller is yelling at you. b.It is an important matter you are discussing. c.It is never appropriate. d.It is a personal phone call. 30. Which type of skills are interpersonal in nature? a.Communication b.Coding c.Processing claims d.Totaling a bill