SOLVED

21) The Competing Values Framework recognizes some of the most useful skills needed by individual managers and employees in today’s world. These skills identified by the model include a. skills for achieving sound financial performance. b. skills for developing recognizable corporate responsibility. c. computer and information management skills. d. skills for understanding yourself and others. e. conflict management skills. 22) The Competing Values Framework addresses issues facing organizations along two dimensions. These dimensions include a. flexibility vs. control and external focus vs. internal focus. b. communication and productivity. c. team building and personal development. d. power and flexibility. e. opportunity vs. consistency and external focus vs. internal focus. 23) Individual level variables that present challenges to managing in today’s workplace focus on a. learning to work with people who may be different from you. b. organizational culture. c. recruitment and training. d. human resource policies. e. evidence-based management. 24) Frank manages 25 employees in a small manufacturing business. He has discovered that he needs to be flexible because sometimes supplies are not immediately available, and because sometimes he cannot get the final product out due to transportation problems. Frank also does the shift scheduling for when the employees work. He has found that although he needs to be flexible around some of the employees’ schedules because they are students, he also needs to be firm in order to control the process. Using the ________ Frank needs to be ________. a. Competing Values Framework; flexible and in control b. Competing Values Framework; flexible, in control, and externally focused c. contingency approach; flexible, in control, and externally and internally focused d. contingency approach; flexible and in control e. Competing Values Framework; flexible, in control, and externally and internally focused 25) In general, a(n) ________ is best described as a consciously coordinated social unit composed of two or more people who function on relatively continuous basis to achieve a set of goals. a. union b. family c. company d. organization e. team 26) The Competing Values Framework includes the internal focus, which includes a. production processes. b. marketplace. c. environmental conditions. d. government regulations. e. technological changes. 27) A new manager recalls that one of the seminars he attended about a year ago outlined a process called the Competing Values Framework. He remembers this approach was important in that it assisted managers and employees to develop behaviours which would address a variety of issues. One of the benefits of considering this framework is that a. it assists managers and employees to develop specialized and content-specific skills. b. it places emphasis on traditional ways of doing things by enhancing those aspects that work well. c. it provides a setting where employees have the opportunity of sharpening existing skills. d. managers and employees can develop skills necessary to operate at various organizational levels. e. it is highly classroom-oriented and therefore becomes a cost-effective process for training. 28) ________ commitment refers to an employee’s emotional attachment to the organization, whereas ________ commitment refers to the employee’s identification with the organization and wish to remain in that organization. a. Organizational; affective b. Affective; organizational c. Citizenship; organizational d. Effective; efficient e. Corporate; organizational 29) Ted is looking to give his employees more decision-making responsibility in the future. This is an example of a. working with others. b. empowerment. c. productivity. d. workforce diversity. e. global competition. 30) A group level challenge that exists in the Canadian workplace includes which of the following? a. job satisfaction b. empowerment c. behaving ethically d. workforce diversity e. productivity