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1) Traditionally, companies are organized around four distinct functional areas. Which of the following is one of those four areas? A) supply chain management B) risk management C) technology management D) communication management E) systems management 2) Which of the following is a core business process? A) time-to-purchase B) make-to-stock C) plan-to-produce D) account-to-report E) hire-to-retire 3) Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer’s credit card. This process of selling a product or service is known as the ________ process. A) make-to-order B) time-to-market C) order-to-cash D) procure-to-pay E) make-to-stock 4) For most businesses, the ________ process entails subprocesses such as creating a customer record; checking the customer’s creditworthiness; creating an order; checking and allocating stock; picking, packing, and shipping; invoicing; and collecting the payment. A) order-to-cash B) make-to-order C) procure-to-pay D) make-to-stock E) plan-to-produce 5) An online retailer has finished creating a customer record. What should the retailer do next in an order-to-cash process? A) create order B) allocate stock C) pick, pack, and ship D) prepare and send invoice E) check customer credit 6) In the order-to-cash process, once “checking credit” is done, it is followed by ________. A) collecting payment B) creating an order C) allocating stock D) picking, packing, and shipping E) preparing and sending the invoice 7) An online retailer has just finished creating an order for a customer. In an order-to-cash process what should the retailer do next? A) collect payment B) create customer record C) allocate stock D) pick, pack, and ship E) prepare and send invoice 8) The processes associated with the acquiring of goods from external vendors are together referred to as the ________ process. A) make-to-stock B) make-to-order C) order-to-cash D) plan-to-produce E) procure-to-pay 9) Which of the following is typically the first step in the procure-to-pay process? A) negotiate price and terms B) issue purchase order C) receive goods D) receive invoice E) settle payment 10) In the procure-to-pay process, the negotiation of price and terms is followed by ________. A) settling the payment B) creating the customer record C) issuing the purchase order D) receiving the goods E) receiving the invoice 1

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