SOLVED

1 1.Which is the best example of the communication bias termed “message tuning”? a.The concierge at a hotel gives a tourist directions: “Turn right when you see that big tree that the city pruned last week.” b.A New York cab driver gives elaborate directions to the Empire State building to a New York police officer. c.A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin, d.A docent at the Met tells an electrician that the outlet next to “the newly acquired Renior” is the one that needs repair. 2.There are several biases of human communication, which affect team performance. All of the following are known threats or biases to effective communication in groups EXCEPT: a.message tuning—tendency for senders to tailor messages for specific recipients. b.message distortion—message senders present information in a way that recipients will like it. c.biased interpretation—recipients hear what they want when receiving messages. d.absorptive capacity—people experience information overload when listening to another team member. 3.When a speaker tunes a message to suit an audience and, in the course of tuning the message, the speaker’s subsequent memories and impressions about the topic change, this effect is known as: a.biased interpretation. b.message distortion. c.perspective-taking failures. d.saying is believing.  4.Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as: a.message distortion. b.indirect speech acts. c.biased interpretation. d.illusion of transparency. 5.An example of the curse of knowledge is a: a.professor who believes his or her teaching ratings are higher than they actually are. b.professor who understands an idea perfectly, but cannot explain it clearly to students. c.team member who knows a potentially damaging piece of information, but cannot reveal it to the team. d.leader who knows how to solve a problem, but must let the team solve the problem themselves.   6.The illusion of transparency refers to what belief? a.The faulty belief that our thoughts and attitudes are more visible (transparent) than is actually the case. b.The faulty belief that we are more ethical and honest than we really are. c.The faulty belief that we can read others’ minds. d.The faulty belief that our behaviors are in greater alignment with our attitudes than is actually the case. 7.The uneven communication problem is the fact that: a.our verbal communication skills are not as consistent as we think they are. b.in most groups, a minority of people do a majority of the talking. c.different people emerge as the dominant people in teams across time. d.people are less direct in their communication, but direct speech acts would increase accuracy. 8.The common information effect is best described as the tendency for groups to: a.spend too long attempting to reach consensus on a problem. b.consider and implement solutions that other groups have used rather than experiment with novel solutions. c.want to delay making important decisions, even when they have all of the relevant information necessary to make a decision. d.discuss and consider information that they all have in common more than unique information (that only one person in the group may be aware of). 9.A team with a high adaptive capacity brings what capability to their organization? a.Knowledge capacity b.Ability to change or shift their strategy in the face of upheaval c.Team’s capacity to assimilate new knowledge d.Team’s capacity to apply new information and knowledge  10.In regards to the common information effect, what is the main problem with an uneven distribution of information? a.Some team members are willing to share information with others, but some are not. b.Certain pieces of information get more time, attention, and emphasis than alternative pieces of information. c.The collective intelligence between the partners can be unbalanced. d.Certain group members can be uninterested in the discussion and not want to participate.   Â