SOLVED

51) A yacht maker produces customized yachts for a clientele that wants a one-of-a-kind watercraft. This process can be described as: A) divergent. B) complex. C) specialized. D) hybrid. 52) The process structure that best describes a waiter’s position at a restaurant would be classified as: A) front office. B) back office. C) hybrid office. D) inner office. 53) Field service representatives are classified as a: A) back office. B) hybrid office. C) front office. D) mid office. 54) A process that is primarily back office is: A) a taxi driver. B) loan officer at a bank. C) the payroll clerk that calculates your paycheck. D) the hostess at a restaurant. 55) Front offices typically emphasize: A) low cost operations and on-time delivery. B) top quality and customization. C) on-time delivery and standardization. D) top quality and low cost operations. 56) Back offices typically emphasize: A) low cost operations and on-time delivery. B) top quality and customization. C) on-time delivery and customization. D) top quality and low cost operations. 57) Which of the following is sometimes called mass production? A) batch process and make-to-order strategy B) line process and make-to-stock strategy C) continuous flow process and assemble-to-order strategy D) job process and make-to-order strategy 58) A job process should be preferred when: A) workforce and equipment are specialized. B) products are made to stock type. C) customization is high and volume is low. D) customization is low and volume is high. 59) When the process choice is a job process, it requires: A) organizing the resources around the process. B) a line flow strategy. C) perfectly predictable customer demands. D) same sequence of processing steps for each job. 60) Which of the following statements about process choice is best? A) A batch process typically has a standard sequence of operations through the facility. B) Automobiles and appliances are examples of products created using a continuous flow process. C) Continuous flow processes are very capital intensive. D) A custom cake operation is an example of a batch process.