SOLVED

51) Jane, a team member, says, “Building on Antonia’s idea, I think we could . . .” Jane is fulfilling the ________ role in the team. a. initiating b. consensus testing c. encouraging d. elaborating e. harmonizing 52) Maya asked her team, “are we ready to make a decision on this?” Maya is taking on the ________ role. a. initiating b. consensus testing c. summarizing d. harmonizing e. encouraging 53) A team’s development of accurate and common knowledge and beliefs about how the work gets done is called a. social loafing. b. a mental model. c. cohesiveness. d. the punctuated equilibrium. e. accountability. 54) Evidence suggests that individual personalities play a part in how effective teams are. It has been found that mixing both conscientious and not-so conscientious members a. tends to strengthen those who are initially less conscientious. b. tends to lower team performance. c. tends to strengthen the entire team, as all learn how to work in order to advance the team. d. tends to receive higher managerial ratings for team performance at the end of the task. e. tends to lead the team to outperform those teams who have only conscientious team members. 55) SCENARIO 5-4 You have been promoted to supervisor of a work team in your department. You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another. You also remember that researchers identified five dimensions that help build one’s trustworthiness. In order to achieve high performance, you choose to focus on building trust among team members. Referring to SCENARIO 5-4, one way in which you decide to build trust within your work team is by a. encouraging members to practise quantitative analysis. b. instituting individual incentives. c. demonstrating good judgment in some situations. d. being truthful and honest. e. monitoring behaviours. 56) SCENARIO 5-4 You have been promoted to supervisor of a work team in your department. You remember from your OB course that high-performing teams are noted for the high-level of trust members have in one another. You also remember that researchers identified five dimensions that help build one’s trustworthiness. In order to achieve high performance, you choose to focus on building trust among team members. Referring to SCENARIO 5-4, you find that one member of the team is unpredictable, unreliable, and says one thing but does another. Which dimension of trust does she need to improve on?a. integrity b. consistency c. openness d. responsibility e. loyalty 57) A new employee in your department is cautious and apprehensive when he first meets and interacts with other employees. In particular, he seems rather private and aloof to some. Which dimension of trust will others in the department likely assume that he is lacking in? a. integrity b. openness c. competence d. loyalty e. consistency 58) Dawn has come to you for good advice on how to manage her sales team. She realizes that not all sales team members have the necessary skills to be effective team players. You suggest that Dawn a. provide training to improve members’ skills in the areas in which they are lacking, which will help the team develop and reach its full potential. b. replace team members with those who do have the necessary skills. c. add members to the existing team by recruiting other team members who have the complementary skills needed. d. allow the team to develop on its own, as team members will learn to trust one another. e. have members take part in trust strategies in order to gain mutual respect, trust, and new skills. 59) Group diversity in work teams provides the strongest advantage when teams are working on a. matters related to labour relations, where interpersonal skills are relevant. b. communication and public relations, where languages and culture are important. c. production and manufacturing jobs, where the impact involving differences in values is minimal. d. marketing and promotion, where the impact of culture is important. e. problem solving and decision making, where creative and unique solutions are needed. 60) SCENARIO 5-5 Claude is an executive member of his university’s standing committee on employment equity. Since most members of the committee live in different cities, they use teleconferencing, videoconferencing, and email to conduct their meetings. Referring to SCENARIO 5-5, the committee Claude serves on would be considered a a. networked team. b. collaborative team. c. virtual team. d. cyber team. e. systems network. 61) SCENARIO 5-5 Claude is an executive member of his university’s standing committee on employment equity. Since most members of the committee live in different cities, they use teleconferencing, videoconferencing, and email to conduct their meetings. Referring to SCENARIO 5-5, one advantage associated with such an arrangement is a. decreased efficiency. b. fewer nonverbal cues. c. less social rapport. d. increased electronic friendships. e. the reduced impact of time zones. 62) Lee has come to you for some advice on ensuring that the virtual team she is managing is functioning effectively. You suggest that Lee a. discourage team members from providing any personal information. b. let team members establish their own rules for communication. c. minimize visual forms of communication. d. discourage informal, offline communication. e. allow time for socializing and chit-chat online 63) Virtual teams are best described as a. groups of employees from different departments who are located on different floors of the same building. b. groups of employees who are almost (virtually) identical to one another in skills and values. c. cross-functional groups of employees that operate across space, time, and organizational boundaries. d. formal work teams in which most members do not feel that they are really part of the team. e. informal groups that meet only in cyberspace. 64) Evidence suggests that a. the cost of virtual teams is much higher than the cost of traditional on-site teams. b. teams are not suitable for every situation. c. organizational leadership can outperform team incentives. d. the cost of maintaining teams is higher than the cost of maintaining individual work projects. e. teams are suitable for every task. 65) Phillip wants to determine whether the task is better suited for an individual or a team assignment. Which question will best help Phillip solve this dilemma? a. Can the work be performed better by one person? b. Is management supportive? c. Have the performance appraisals and reward systems been modified to encourage better performance by team members? d. Are there enough resources to develop the team and support it through its early stages? e. Are individual team members experts in their specialized areas?