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11) A tool that links customer requirements to project planning, analysis, design, and implementation best describes A) TMAP. B) DMAIC. C) QFD. D) ERD. 12) QFD does each of the following except A) acts as a fundamental foundation to understand customer requirements. B) links customer requirements to project planning, analysis, design, and implementation. C) provides project scope and perceived value from the customer perspective. D) documents the flow of data through a system, where it is stored, and when it enters and leaves the system. 13) QFD’s graphical format documents A) customer requirements. B) technical requirements. C) interrelationships. D) all of the above. 14) QFD’s graphical format documents each of the following except A) state transitions. B) technical correlations. C) technical priorities, benchmarks, and targets. D) planning matrix. 15) In preparation for QFD deployment, it is recommended that one use A) a trained QFD facilitator. B) a multi-disciplinary team depending upon the nature of the project. C) QFD software or QFD Excel sheet. D) all of the above. 16) Which QFD step focuses on what must be achieved to satisfy customer requirements? A) interrelationships B) technical requirements C) technical correlations D) voice of customer 17) Which QFD step evaluates how well customer requirements have been met compared to the competition? A) interrelationships B) technical correlations C) planning matrix D) voice of customer 18) Which QFD step establishes a connection or relationship between customer requirements and technical requirements? A) technical correlations B) planning matrix C) voice of customer D) interrelationships 19) Which QFD step develops relationships between the technology requirements? A) technical correlations B) planning matrix C) voice of customer D) interrelationships 20) Which QFD step uses a set of data to provide the technical performance achieved by competitive products and the degree of difficulty in developing each technology requirement? A) technical correlations B) complete technical properties, and set design benchmarks C) planning matrix D) technical requirements

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