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42.     The MSN is leading a quality improvement team working to identify the primary drivers of patient satisfaction regarding the nursing care the patient’s receive. One of the identified primary drivers of patient satisfaction identified was effective communication. What is the first thing the quality improvement team should do with this information?
Remind staff of the importance of effective communication
Establish a means for measuring effective communication
Implement an organizational-wide program for effective communication
Develop strategies for teaching staff effective communication
SCIENCE
HEALTH SCIENCE
NURSING
C 157
