SOLVED

1) At the ________ level of a firm, the routine, day-to-day business processes and interactions with customers occur. A) strategic B) tactical C) operational D) managerial E) executive 2) Information systems at the ________ level are designed to automate repetitive activities, such as sales transaction processing, and to improve the efficiency of business processes and the customer interface. A) tactical B) executive C) strategic D) managerial E) operational 3) Which of the following actions can be included as a part of operational planning? A) making day-to-day decisions that are highly structured and recurring B) effectively utilizing and deploying organizational resources to achieve strategic objectives C) focusing on long-term strategic questions facing the organization D) dealing with complex problems with broad and long-term ramifications for the organization E) focusing on balancing performance across the organization 4) At the ________ level, information systems are typically used to optimize processes and to better understand the underlying causes of any performance problems. A) tactical B) executive C) managerial D) operational E) strategic 5) Ben White is the manager of a retail store. His work typically includes the routine, day-to-day interactions with customers and, once in a while, solving a customer’s problem or dealing with a dissatisfied customer. Additionally, he has to keep track of inventory and issue an order for additional inventory with levels below a specified level. Ben is a(n) ________ level manager. A) operational B) tactical C) strategic D) managerial E) executive 6) The managerial level of the organization is also known as the ________ level. A) functional B) tactical C) executive D) operational E) strategic 7) Managers at the tactical level of the organization focus on ________. A) deploying organizational resources to achieve the objectives of the organization B) routine, day-to-day business processes, and interactions with customers C) long-term strategic questions facing the organization D) complex problems with broad and long-term ramifications for the organization E) the efficiency of business processes and the customer interface 8) Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the the ________ level of the organization. A) operational B) tactical C) executive D) functional E) managerial 9) Managers in the ________ level are referred to as “executives.” A) operational B) tactical C) functional D) strategic E) managerial 10) ________ decisions deal with complex problems with broad and long-term ramifications for the organization. A) Executive-level B) Functional-level C) Tactical-level D) Operational-level E) Managerial-level 1