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solved. Health literacy is a key factor in fighting the readmission battle. Or I should say health illiteracy. This term describes someone- anyone, educated and not educated, any socioeconomic path…. Understanding health and healthcare is not universal. What have you done to improve your communication with your patients?
Reference
Health Literacy: A Prescription to End Confusion- patients: https://www.youtube.com/watch?v=iCvQyRhpI4Q
Health Literacy and Cultural Competency: https://www.youtube.com/watch?v=ZsX0ha_rIBg

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