SOLVED

51) How is business process management similar to total quality management? A) They are intended to be cross-functional approaches to improve an organization. B) They focus on radical redesign and drastic improvement of processes. C) They focus on incremental change of processes. D) They focus on the activities typically occurring at the operational level of the organization. E) They focus on providing capabilities for discovering “hidden” predictive relationships while conducting a forecast. 52) Applications that integrate business activities across departmental boundaries are often referred to as ________ systems. A) manufacturing resource planning B) computer-integrated manufacturing C) capacity requirement planning D) enterprise resource planning E) materials requirement planning 53) Which of the following is true regarding enterprise resource planning (ERP)? A) It stores data in different locations. B) It is an older version of materials requirement planning. C) It helped in developing the manufacturing resource planning package. D) Stand-alone applications are a developed version of ERP. E) It makes the process of sharing information between business activities easier. 54) ________ support the important internal activities of the organization for producing their products and services. A) ERP focus components B) ERP core components C) ERP extended components D) ERP base components E) ERP covering components 55) Financial management, operations management, human resource management, and other important internal activities require the support of ________. A) ERP essence components B) ERP exterior components C) ERP core components D) ERP extended components E) ERP basis components 56) ________ support the primary external activities of the organization for dealing with suppliers and customers. A) ERP components B) ERP aggrandized components C) ERP abridged components D) ERP extended components E) ERP core components 57) Specifically, ERP extended components focus primarily on ________. A) customer relationship management and product lifecycle management B) product lifecycle management and supply chain management C) customer relationship management and human capital management D) human capital management and supply chain management E) customer relationship management and supply chain management 58) Which of the following is true regarding the formula for success of an enterprise system? A) Enterprise systems implementations should include personnel from different departments. B) The success of an enterprise system depends directly on the support received from middle-management. C) Enterprise systems are simple to understand and implement when compared to stand-alone systems. D) Using outside consultants tends to complicate the implementation of an enterprise system. E) Once enterprise systems go live, employees experience an immediate growth in productivity. 59) In service-oriented architecture, ________. A) business processes are broken down into individual components or services B) business processes of an organization are standardized C) business processes of an organization are integrated from individual components D) business processes are shared with channel partners E) business processes are modified to prevent illegal activities within the process 60) By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles: A) reusability, interoperability, and reliability B) reusability, reliability, and componentization C) reusability, interoperability, and componentization D) reusability, interoperability, and accessability E) reusability, accessability, and componentization