21) In business-to-business e-commerce, consumers can use ________ to shop more efficiently. These programs find sites selling a particular product and may also provide information on competitors’ prices. A) MRO agents B) augmenting agents C) cookies D) screening agents E) intelligent agents 22) ________ have unique characteristics that are important to buyers at almost any price. A) Specialty products B) Staples C) Impulse products D) MRO products E) Unsought products 23) Customers usually know a good deal about ________ and are loyal to specific brands. A) specialty products B) homogeneous products C) impulse products D) MRO products E) emergency products 24) ________ are consumer products for which a consumer either has little awareness or interest until a need arises. These products require a lot of advertising, personal selling, and other marketing efforts. A) Specialty products B) MRO products C) Unsought products D) Shopping products E) Staples 25) ________ is the category of business-to-business products that refers to the products an organization uses in its daily operations. A) Raw materials B) Component parts C) Equipment D) Processed materials E) MRO products 26) Heavy equipment, which includes items such as buildings and robotics, is also referred to as ________. A) component parts B) capital equipment C) accessory equipment D) operating supplies E) specialized services 27) In terms of business-to-business products, computers and printers are examples of ________. A) component parts B) capital equipment C) accessory equipment D) operating supplies E) specialized services 28) MRO products are goods that businesses use for ________. A) management, research, and order-processing B) marketing, relationship-building, and operation C) maintenance, research, and organization D) maintenance, repair, and operation E) marketing, research, and organization 29) For the business market, a multipurpose absorbent used to clean up any type of spills would be an example of a(n) ________. A) repair product B) operating supply C) maintenance product D) restoration product E) consumer product 30) For a veterinarian’s office, the paper used to print payment receipts is an example of a(n) ________. A) repair product B) operating supply C) maintenance product D) component part E) raw material