 11)Systems analysts and programmers perform the same function within an organization (the terms are synonymous). 12)Users don’t really need to be involved in systems development as that is an IT issue. 13)Agile development ensures every possible feature the user will require is implemented as quickly as possible. 14)The 352 case illustrates that the minimum viable product approach can work for every business in any situation. 15)The Capital One case illustrates it is difficult but possible to insource IT. 16)The NextGen implementation has been largely successful.  Â
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