1) A(n) ________ system uses a computer to route transmissions to the first available frequency. A) Repeater B) Digital C) Encrypted D) Trunked 2) Which of the following is most effective in helping the dispatcher get information from distressed callers? A) Having supervisors get on the line with the callers B) A standard set of medically approved questions C) Long pauses to allow the callers to collect their thoughts D) Loud and authoritative language 3) The type of communication system that works like a telephone is: A) Ultrasimplex B) Multiplex C) Simplex D) Duplex 4) Which of the following is NOT a guideline for effective radio use? A) Press the transmit button for one second before speaking. B) Use codes that are part of your neighboring EMS system. C) Speak in a normal pitch, keeping your voice free of emotion. D) Do not waste airtime with unnecessary information. 5) Paramedics and other EMTs becoming affordable in rural communities and also helping to fill gaps in primary health care services is a concept of: A) Community paramedicine B) Creation of ad hoc databases C) Medical quality video D) Public safety answering points 6) The acronym PSAP stands for: A) Paramedic system answering point B) Prehospital safety and prevention C) Public safety answering point D) Public safety agency paramedics 7) Cellular telephone systems use ________ to transmit communications. A) Shortwave technology B) Underground cables C) Satellite technology D) Regional radio base stations 8) The dispatcher’s directions to the caller for appropriate emergency measures are known as: A) Enhanced 911 service B) Priority dispatching C) Prearrival instructions D) Call coordination 9) Without formal transfer of care to the receiving hospital, paramedics could be charged with: A) Malpractice B) Abuse C) Abandonment D) Neglect 10) Because only the necessary resources are sent on each call, priority dispatching has which of the following benefits? A) Minimizes responder responsibilities B) Saves time and money C) Reduces patient anxiety D) Keeps dispatchers alert 1