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1) Terrance is reviewing his company’s policy on environmental responsibility in preparation for a meeting. He is engaging in ________ a message. a. encoding b. decoding c. filtering d. forcing e. distributing 2) Who of the following is encoding a message? a. Marta, who is writing a technical report b. Hillary, who is hearing a rumour on the grapevine c. Flora, who is reading an email from her boss d. Heather, who is the target of upward communication e. Elise, who is giving a speech 3) The final step in the communication process is a. decoding the message. b. the feedback loop. c. deciding on the channel of feedback. d. deciding on the context of communication. e. translating the process. 4) “What is communicated” is the actual physical product originating from the source encoding. This is called a. the channel. b. the message. c. jargon. d. the medium. e. the feedback loop. 5) The medium through which communication travels is called a. the receiver. b. the message. c. the feedback mechanism. d. the channel. e. the translation mechanism. 6) Whenever Riley is at a meeting, he feels stress because he fears being asked a question and having to respond to it in front of the group. Riley is experiencing a. defensiveness. b. communication apprehension. c. feedback. d. selective perception. e. filtering. 7) It is important to consider the ________ of the situation when deciding upon the message, the communication channel, and the formality of the message. a. defensiveness b. goals c. workplace d. context e. dimensions 8) Channel richness is determined by the ability of the channel to a. handle multiple cues, and appeal to a diverse group of individuals. b. handle multiple cues at the same time, be personal, and allow rapid feedback. c. handle multiple cues, and aid in downward communication. d. be accurate, and support the encoder and decoder. e. support the grapevine, be impersonal, and allow for immediate feedback. 9) Samir has to lay off a long-term employee as a result of the downturn in the economy. Which communication channel would be most appropriate to deliver this message? a. email b. telephone c. instant messaging d. face-to-face e. memo 10) ________ is a richer communication channel than ________. a. Live speech; videoconferencing b. A memo; email c. A telephone conversation; videoconferencing d. Videoconferencing; online discussion group e. A prerecorded speech; live speeches 1

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