16. The first step in handling a conflict should be arbitration. 17. Task significance measures the degree to which the job has impact on others, internally or externally. 18. Job enlargement involves adding new challenges or responsibilities to a current job, creating job satisfaction. 19. Tracking employee goals and development can be performed by using various technologies. 20. A systems approach focused on policies and procedures is adequate to help employees maintain satisfactory work-life balance. Â Â