11)____________ is NOT a functional area responsible for fulfillment. a.Accounting b.Human Resources c.Sales d.Warehouse 12)The fulfillment process begins in the __________ functional area. a.Accounting b.Human Resources c.Sales d.Warehouse 13)The fulfillment process ends in the __________ functional area. a.Accounting b.Human Resources c.Sales d.Warehouse 14)In a process map, _______ represent steps. a.Arrows b.Circles c.Diamonds d.Rectangles 15)In a process map, ___________ represent decisions. a.Arrows b.Circles c.Diamonds d.Rectangles Â