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Multiple-Choice Questions Case Study 1. Today, the world’s largest carmaker is ______. a. Hondac. Ford b. General Motorsd. Toyota 2. The science that involves redesigning work environments to reduce muscle strain and injuries is known as ______. a. kinesicsc. proxemics b. ergonomicsd. industrial/organizational psychology 3. Workers at the Toyota corporation use ______ to solve daily problems. a. the scientific methodc. the intuitive method b. the philosophical methodd. the response cost technique 4. Harvard professors studying Toyota’s assembly line quickly coined the term “community scientists” for Toyota’s ______. a. managersc. workers b. consultantsd. customers 5. The four steps to Toyota’s “A3 thinking” process are: a. plan-implement-adjust-redo b. identify-revise-check-adjust c. plan-do-check-adjust d. create-plan-do-revise 6. The name for Toyota’s method of letting workers make adjustments to the assembly line process so as to make the process more efficient is known as ______ thinking. a. A3c. fluid b. B4d. response cost 7. At the heart of the “Toyota way” is an investment in ______. a. new facilitiesc. strategic planning b. artificial intelligenced. people 8. Each of the following is true of the “Toyota way” EXCEPT ______. a. Toyota hires as few people as possible and expects to keep an employee 30 years or more b. almost any company can copy Toyota’s techniques successfully c. the Toyota system assumes that people will be team players and put the group’s needs in front of their own d. treating employees well is at the heart of Toyota’s system What is Psychology? 9. Psychology is the scientific study of ______. a. the physiological functions of the brain b. how personality can be determined by the size and shape of one’s head c. behavior and mental processes d. how cultures and societies develop and interact with each other 10. Psychologists are interested in ______. a. aspects of human behavior, but not human thought b. aspects of human thought, but not human behavior c. only major aspects of human thoughts, feelings, and actions d.