SOLVED

41) Customers can purchase ________ software off the shelf to help them with their personal documents and communications. A) personalized B) tailored C) packaged D) custom E) bespoke 42) Packaged software is ________. A) used for standardized, repetitive tasks B) developed exclusively for a specific organization C) unique to a particular business or organization D) an application that needs to be maintained internally when changes are required E) used to accommodate a customer’s particular preferences and expectations 43) Which of the following software is very cost effective since the vendor that builds the application spreads out the development costs by selling them to a large number of users? A) packaged software B) bespoke software C) adapted software D) corrected software E) custom software 44) Which type of software is best suited for tasks that are unique to a particular business? A) collaborative B) custom C) groupware D) packaged E) ready-made application 45) Which of the following is true regarding packaged software and custom software? A) Packaged software are applications that are designed and developed exclusively for a specific organization. B) The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them. C) Packaged software is well suited for tasks that are unique to a particular business. D) Custom software is cost effective since the vendor that builds the application can spread out development costs through selling to a large number of users. E) Custom software is highly useful for standardized, repetitive tasks, such as writing a report or preparing a presentation. 46) The features and modules that an enterprise system comes with out of the box are referred to as the ________. A) best-practices version B) reengineered version C) vanilla version D) customized version E) modified version 47) ________ is a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. A) Business process management B) Business activity monitoring C) Business service management D) Application performance management E) Application service management 48) In the 1990s, business process management was known as ________. A) business systems management B) business process reengineering C) business service reengineering D) application performance management E) application service management 49) After deciding to focus on business process management, the management of a company has just finished developing a vision for the organization. This vision specifies the company’s business objectives. Typically, what should be the management’s next step? A) They should identify the ways in which information systems can be used to improve the various business processes. B) They should design and implement a prototype of the new processes. C) They should manage the information technology to be used from a business transaction perspective. D) They should identify the critical processes that are to be redesigned. E) They should understand and measure the existing processes as a baseline for future improvements. 50) After identifying the ways in which information systems can be used to improve the processes, which of the following is the next step in business process management? A) identifying the critical processes that are to be redesigned B) understanding and measuring the existing processes as a baseline for future improvements C) reducing costs and shortening the time it takes to get products to market D) designing and implementing a prototype of the new process E) developing a vision for the organization that specifies the business objectives