SOLVED

21) All of the following are most likely disadvantages of acquiring service capabilities through a joint venture EXCEPT ________. A) losing proprietary information B) engaging in management difficulties C) losing control of end-user relationships D) creating organizational culture clashes E) increasing service transition investment risks 22) What was the main reason that Fujitsu formed a partnership with FedEx? A) FedEx provided the best logistics services at the lowest price. B) Fujitsu wanted to sell computers in the less competitive U.S. market. C) Fujitsu needed a faster method of delivering computers to channel partners. D) FedEx had formed a similar partnership with Dell that had been highly lucrative. E) Fujitsu customers and channel partners were primarily located on the West Coast. 23) TDX Manufacturing has adopted a service transition strategy and needs to gain specialized service capabilities, infrastructure, and knowledge. What would be the fastest method for TDX to accomplish this goal? A) forming a service department B) acquiring a services company C) developing in-house service capabilities D) establishing a contract with a services firm E) forming a joint partnership with a services firm 24) Which of the following would LEAST likely help a manufacturer become a successful service provider? A) creating a customer-centric organizational culture B) forming deeper relationships with customers C) gathering customer feedback and assessment D) teaching channel members to sell services E) investing in boundary spanning personnel 25) What is the main reason that channel participants expand internationally? A) increase revenue B) integrate vertically C) acquire new firms D) form joint partnerships E) avoid regulatory environments 26) Which characteristic of developing markets most likely appeals to firms from developed markets? A) strong infrastructures B) minimal economic risks C) high numbers of retirees D) significant competition levels E) large and growing populations 27) Why has Wal-Mart built numerous stores in India in recent years? A) access to e-commerce sites B) relaxed foreign investment rules C) ability to develop brand position D) creation of free trade agreements E) limited franchising opportunities 28) How has the Internet accelerated international expansion efforts by retailers such as Neiman Marcus and J. Crew? A) facilitating the construction of brick-and-mortar stores B) monitoring sales revenues more efficiently with extranets C) providing low cost access to new markets through e-commerce D) enabling firms to provide online customer service in multiple languages E) building a strong customer base through social media and viral advertising 29) Which developing market ranks highest in market attractiveness for retailers? A) China B) Chile C) India D) Uruguay E) Brazil 30) According to the text, Wal-Mart’s unsuccessful expansion into Germany occurred because the firm ________. A) was unable to leverage its economies of scale in a foreign market B) failed to adapt its channel structure and strategy to local conditions C) utilized local channel intermediaries that were costly and unreliable D) failed to implement the same low-cost processes that it uses domestically E