31. The best way to meet the HIPAA requirements is to: a.gossip. b.share information learned at work with co-workers only. c.keep all patient information confidential. d.hint about patient information to co-workers. 32. When someone new starts working in your department, it is important to: a.introduce yourself. b.let the person learn from experience. c.offer to do the person’s work. d.share your lunch. 33. Stress management is important in medical billing because: a.it is dangerous to your health. b.the work is detail oriented and accuracy is vital. c.handwriting can be affected if you are stressed. d.paper cuts are more common if you are distracted. 34. Signs that stress is affecting your functioning at work include: a.uncontrollable crying when you can’t find a code. b.hyperventilating because a patient yelled at you on the phone. c.falling asleep at your desk. d.All of the above 35. Ways to prevent everyday stress from building up include all of the following EXCEPT: a.exercising regularly. b.talking to friends about frustration. c.cutting back on caffeine. d.clenching your teeth. 36. Ways to deal with a stressful situation at work include which of the following: a.Exercising b.Getting a massage c.Taking deep, slow breaths d.Talking about your problems 37. If an office manager notices that staff members have low morale, are engaging in frequent conflicts, and are making errors in coding they might consider: a.stress management education for employees. b.exercise equipment in the break room. c.catered lunch. d.None of the above. 38. Which of the following is a sign of chronic stress? a.Short temper b.Upset stomach c.Weakened immune system d.Difficulty concentrating 39. Which of the following stress management strategies involves hanging a sign on your office door? a.Finding humor in life b.Asking other not to disturb you c.Taking opportunities to relax d.Making a to do list 40. Which of the following is an advantage of making a to do list? a.Prompting you to think of other things that need to be done b.Prioritizing what needs to be done first c.Allowing you to do more than one task at a time d.Having something to show your supervisor