11.When a small, inefficient business must close its doors due to competition from a larger, efficiently run chain of stores, this is an example of _____, according to Weber. a.bureaucratizationc.oligarchy b.rationalizationd.bureaucratic innovation 12.According to the text’s discussion regarding the informal norms that exist within a bureaucracy: a.the informal structure can promote the accomplishment of the organizational goals. b.the informal structure can hinder the accomplishment of the organizational goals. c.to understand a bureaucracy, we must consider both its formal and informal structure. d.all of the above When a new problem arises, bureaucrats sometimes keep their heads down and avoid making adaptive decisions. “It’s not my responsibility,†they cry. Thorstein Veblen referred to this problem as: a.trained incapacity.c.the Peter Principle. b.goal displacement.d.bureaucratic ritualism. 14.__________ describes a preoccupation with rules and regulations to the point of thwarting an organization’s goals. a.Bureaucratic ritualismc.Goal displacement b.The roblem of oligarchyd.Trained incapacity 15. Under some circumstances, an organization may devote most of its attention to survival         rather than to achieving its ends. This phenomenon is referred to as: a.trained incapacity.c.goal displacement. b.bureaucratic ritualismd.the Peter Principle. 16.The emergency room clerk who keeps a bleeding patient waiting while she completes her paper work is an example of: a.bureaucratic ritualism.c.goal displacement. b.The problem of oligarchy.d.trained incapacity. 17.Which of the following is NOT a dysfunction of bureaucracy? a.Trained incapacityc.Bureaucratic ritualism b.Extensive division of labord.Goal displacement 18.“Work expands to fill the time available for its completion,†is an assertion referred to as: a.Boyle’s Law.c.Parkinson’s Law. b.The Peter Principle.d.Weber’s Law. 19.__________ refers to the fact that bureaucrats are promoted until they reach their level of incompetence. a.Boyle’s Lawc.Parkinson’s Law b.The Peter Principled.Weber’s Law 20.When bureaucracies fall under the control of a small number of top leaders, they are said to have succumbed to: a.Parkinson’s Law.c.The Iron Law of Oligarchy. b.The Peter Principle.d.Bureaucratic Ritualism.