SOLVED

21) Carpet and furniture repair are classified as ________. A) tangible services performed on the customer B) tangible services performed on the customer’s possessions C) tangible goods delivered to the customer D) intangible services performed on the customer E) intangible services performed on the customer’s possessions 22) Home security services and accounting services are classified as ________. A) tangible services performed on the customer B) intangible services performed indirectly on the customer C) tangible goods delivered to the customer D) tangible services performed on the customer’s possessions E) intangible services performed on the customer’s possessions 23) Insurance, a television program, and a college education are all examples of ________. A) tangible services B) intangible services C) tangible possessions D) tangible goods E) intangible goods 24) The closer a product is to the tangible pole of the service continuum, the ________. A) more emphasis there is on perishability B) less emphasis there is on environmental factors C) more emphasis there is on inseparability D) more emphasis there is on credence qualities E) less emphasis there is on service 25) According to the goods/services continuum, which of the following is the best example of a pure service provider? A) a furniture retailer B) a magazine publisher C) a building contractor D) a paper manufacturer E) a teacher 26) Which of the following is NOT a category on the service continuum? A) goods-dominated products B) service-dominated goods C) equipment-based services D) facility-based services E) people-based services 27) A hospital that spends hundreds of thousands of dollars on lifesaving monitoring equipment demands that the seller provide in-service training on the equipment for its personnel. The hospital also expects the seller of the equipment to quickly respond any time the equipment needs maintenance. The monitoring equipment is an example of a(n) ________. A) goods-dominated product B) service-dominated good C) equipment-based service D) facility-based service E) people-based service 28) Which of the following is the best example of an equipment-based service? A) a tutoring service B) an amusement park C) a religious service D) a dog-walking service E) a car dealership 29) Most cities have a variety of fast-food restaurant franchises . The proximity of these restaurants to densely populated neighborhoods and high-traffic shopping areas illustrates the importance of the ________ factor for equipment-based services. A) operational B) search C) locational D) augmentation E) supply 30) A service provider takes great care in creating a certain look for her storefront, selecting specific colors, lighting, and furnishings to create an inviting atmosphere. In doing so, the service provider is focused on ________ factors. A) operational B) credence C) locational D) environmental E) supply