SOLVED

True/False: 1)The term “customers” always refers to those who are external to the organization. 2)In a cross-functional business process, no single functional area is responsible for its execution. 3)An organization can gain a competitive advantage through its business processes. 4)Business processes can never be a liability as they make every organization unique. 5)While technology can be used to execute processes, capture and store process data, and monitor process performance, these things cannot be fully automated yet. Â