11) A(n) ________ uses symbols to analyze the movement of people or material. 12) A special form of time-function mapping, which goes beyond the organization into its supply chain, is ________. 13) ________ is a process analysis technique that focuses on the customer and the producer’s interaction with the customer. 14) Describe Value-stream mapping. Explain how it is different from process mapping. 15) Identify the five major tools of process analysis and design. Describe them in a sentence or two each.
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